At Patch n Paw, your satisfaction is important to us. If you are not fully happy with your purchase, we’re here to help. Please read our Refund Policy carefully.

1. Refund Eligibility

You may request a refund if:

• The product is defective or damaged upon delivery.
• The wrong item was shipped.
• The product does not match the description on our website.

To be eligible for a refund:

• The request must be made within 7 days of receiving the product.
• The item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Refundable Items

Refunds are not applicable for:

• Customized or personalized items.
• Items purchased during clearance sales, unless defective.
• Products damaged due to misuse, mishandling, or negligence by the customer.

3. Refund Process

• Contact us mail at patchnpaw25@gmail.com or call +91-9053330051 with your order number and reason for the refund.
• Provide photos or proof of the issue (if applicable).
• Once approved, we will initiate the refund.

4. Refund Method & Timeline

• Refunds will be processed to your original payment method (Credit/Debit Card, UPI, Net Banking, etc.).
• Refunds are typically processed within 7–10 business days after we receive and verify the returned item.
• Shipping charges are non-refundable unless the return is due to our error.

5. Partial Refunds

In certain cases, only partial refunds may be granted (if applicable):

• Items returned after the return window.
• Items not in their original condition, damaged, or missing parts due to customer error.

6. Contact Information

For refund-related queries, please contact us:

• Mail: patchnpaw25@gmail.com
• Phone: +91-9053330051