At Patch n Paw, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions and procedures for returning products and requesting refunds.

1. Eligibility for Returns

• Products must be returned within 7 days from the date of delivery.
• Items must be unused, in their original packaging, and with all tags or labels intact.
• Customized or perishable products may not be eligible for returns, unless defective.

2. Defective or Damaged Products

If your product is defective or damaged during shipping:

• Contact us within 48 hours of receiving the product with photos and order details.
• We will arrange a replacement or refund after verification.

3. Return Process

To initiate a return:

• Contact our support team at patchnpaw25@gmail.com and +91-9053330051
• Provide your order number and reason for return.
• Follow the instructions provided for returning the item.

4. Refund Process

• Refunds will be processed within 7–10 business days after receiving the returned item.
• Refunds will be issued via the original payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to our error.

5. Non-Returnable Items

• Customized or personalized products
• Items damaged due to misuse or negligence

6. Contact Information

• Mail: patchnpaw25@gmail.com
• Phone: +91-9053330051