At Patch n Paw, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver your purchases made through our Platform.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an email or SMS confirmation once your order is processed and shipped.

2. Shipping Methods & Delivery Time

• We use reliable courier services to deliver your products.
• Estimated delivery times:
  • Standard Delivery: 3–7 business days
  • Express Delivery: 1–3 business days (where available)
• Delivery times may vary due to location, weather conditions, or courier delays.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.
• Free shipping may be available for orders above a minimum purchase value, as specified on the Platform.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can use this tracking number to check the status of your delivery on the courier’s website.

5. Shipping Restrictions

• We currently ship within India only.
• We are not responsible for delays caused by incorrect delivery details provided by the customer.
• Orders cannot be delivered to P.O. boxes or addresses outside the courier’s delivery network.

6. Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact our support team immediately.
• We will coordinate with the courier service to resolve the issue or provide a replacement/refund.

7. Contact Information

For any shipping-related queries, contact us at:

patchnpaw25@gmail.com
+91-9053330051